Frequently asked questions

Bets

How do I make a bet on a game?

The Lines tab lists the games coming up, pro and college. Pick a side on a game, choose who you are betting, and send it. Toggle LIVE to see games already underway. Picking more than one builds a combined bet, and Stevo blocks or swaps picks that cannot both happen on the same game.

What is a custom bet?

A bet on anything, on your own terms, not tied to a real game. You write the claim as a statement (one of you says it happens, the other says it does not), fill in the slip, choose a decide-by date, set who can see it, and pick your opponent.

What are open bets?

Challenges someone in your crew posted that nobody has taken yet. They show in a strip on the Lines tab; tap one to accept it.

What do Pending, Active, and Settled mean?

• Pending is waiting on someone to accept or decline. Pending bets expire automatically if the other person does not accept in time, and a bet on a real game is cancelled if the game starts before it is accepted.
• Active bets on a real game close themselves the moment the game goes final, off the final score. No manual step.
• Settled bets have a result, and that result is on your record with that friend.

How does a custom bet get decided?

Once it is over, each of you declares your own result (won, lost, or push). If the two declarations match, the bet is decided. If you disagree, the bet is flagged as disputed and both of you are notified so you can sort it out.

Who can see my bets?

Every bet has a visibility setting. Private (the default) means only you and your opponent see it. Shared means it also appears in the feed of any crew you both belong to. Bets made from a crew's open-bets strip are visible to that crew until someone takes them.

Your record

How does the Settle tab work?

The Settle tab adds up every bet you have with each friend into one running balance. I owe and Owed to me show where you stand with each person; several bets with the same friend net into a single line instead of being handled one at a time.

How do we square up?

Between the two of you. Tap Pay next to their name and pick a method. If the method is another app, Stevo opens that app addressed to your friend and its part ends there: you finish in that app, or in person, and Stevo never sees or touches the transfer. Then come back and tap Yes, I sent it. Your friend sees a Confirm received button, and once they tap it the balance clears for both of you. You can save how you like to be reached under Profile > Payment methods.

We squared up outside the app. How do I clear it?

If they never tapped Pay in Stevo, their card on your Settle tab has a Mark as settled button. Only tap it once it is really done: it clears the balance for both of you.

What if they say they sent it and I did not get it?

Tap Dispute instead of Confirm received. It is marked disputed, the balance stays open for both of you, and you sort it out between you. Nothing is cleared until you confirm.

Can I remind someone?

Yes. Nudge sends them a reminder notification.

What is a spot?

A favor between friends with no bet behind it: you covered their seat, a ticket, lunch. Open a friend's profile and tap Spot, enter the amount and a note, and it goes on the same balance as your bets. There is no result to argue. Which way you write it decides what happens next: write that you owe and it lands at once, because it is a statement against yourself; write that they owe you and it waits for them to confirm, because nobody can put something on someone else's balance alone. While a spot is open the other person can flag it as not right, which cancels it, and you can take your own spot back.

Crews

What is a crew?

A shared group for challenges and the activity feed. Everyone in a crew can see and accept each other's shared bets, get invited to its poker nights, and start a Face Off with each other.

How do I create one?

Tap Create crew, give it a name, choose Public or Private, and optionally pick friends to invite right away. Stevo generates the crew's invite code for you.

How does the invite code work?

Every crew has a 6-character code made of letters and numbers (the easily confused I, O, 0 and 1 are never used, so a code read out loud still works). Share the code or the invite link; the link opens the app on stevoapp.com/crew/join with the code filled in.

How do I find my friends on Stevo?

Social > Friends > Add searches by username or by name (first, last, or both). Not on Stevo yet? Share on that screen texts them a link that gets them the app and connects you. Match names from Contacts on the Friends tab puts the name from your phone's contacts next to each friend's handle, matched on the phone itself; your contacts are never uploaded. A friend request has to be accepted before you can bet each other.

How do I join a crew?

Tap Join a crew and enter the 6-character code from your crew admin, or tap the invite link. A public crew takes you straight in; a private crew shows "Request sent" until the owner or an admin approves you. If you are already in that crew the app tells you.

What is the difference between a public and a private crew?

In a public crew anyone with the invite code joins instantly and any member can send invites. In a private crew the code or link files a request instead: the owner or an admin sees it under Join requests on the crew page and taps Approve or Decline. You are told when you are approved; a decline is silent, and asking again does not nag the owner. Only the owner and admins can send invites in a private crew, and pending invites are not shown to other members. Owners and admins can switch a crew between public and private from the members screen.

How do I leave a crew?

Open the crew's members list and tap Leave Crew. You stop seeing that crew's feed and bets, and you can rejoin later with an invite. Owners and admins can remove members; everyone else can only leave. The owner cannot leave without first transferring ownership, so the crew is never left with nobody in charge.

Face Off

What is a Face Off?

Quick bets head to head with one friend while a game runs. At the game, on the couch, or a thousand miles apart with the same game on: "this player hits a home run next at bat". Start a Face Off, tap + Add Bet for each one, and both phones stay in sync live. The header shows who is up.

Can I just say the bet out loud?

Yes, and that is how a Face Off bet opens: a big microphone rather than a keyboard. Say the whole thing in one go and Stevo fills in a bet slip. Check the slip before you send it: every field stays editable, because dictation gets things wrong. Type it instead skips the mic.

Can I get a reminder to wrap up?

Optional. Set a threshold when you start the Face Off and you get a soft reminder once the running score crosses it. Leave it blank for none.

Does my friend have to accept a Face Off bet?

Yes. A bet you add is a proposal until your friend taps Accept; until then it counts for nothing and the header shows it as waiting to be accepted. Decline drops it. The same goes the other way: a bet they add shows up on your Home under Needs attention, with accept and decline right there.

How is a bet's result decided?

Each of you declares your own result. Under every bet are two buttons, I won and I lost; tap the one that happened and your friend is notified. Their answer stays hidden until you have given yours, so each of you reports what you saw rather than reacting to the other. When both answers match, the bet shows Both confirmed and it counts toward the running score. If they don't match, the bet is marked disputed, counts for nothing, and the Face Off cannot be closed: Settle Up stops with "Result not agreed" until you sort it out between you. There is no referee and no host override. Either person can change their answer (the buttons stay tappable until the Face Off is closed), or swipe the bet away to delete it.

How does a Face Off end?

Tap Settle Up. Stevo nets every bet in the Face Off into one result and adds it to your record with that friend. If your friend does it first, the app tells you and nothing is recorded twice.

What is a Face Off lobby?

Pick 2 to 4 friends instead of one and you broadcast a single bet to all of them. By default the first friend to accept locks it in and the rest are closed out; you can raise how many can accept so more than one person takes it. Each acceptance becomes its own Face Off between you and that friend.

Why can't I start a new Face Off?

One Face Off runs per crew at a time. If one is already going, the app offers to rejoin it (or, if you are the host, to close it out and start a new one). A Face Off nobody has scored in for six hours is treated as finished and offers Close Out instead of Resume.

Poker nights and seasons

Which kinds of poker night are there?

Two. A tournament has a live blind clock, a starting stack, and a finish order that Stevo records as players are eliminated. The other kind is a plain night on the calendar: RSVP and play, and Stevo never counts chips in it. Live, Scheduled, and Finished at the top of the poker hub track every game you are hosting or in.

How do RSVPs and the waitlist work?

I'm in holds a seat, Maybe does not, and Out clears yours. The host can cap the table; once it is full, new "I'm in" RSVPs join a waitlist and, if a seat opens up, whoever has been waiting longest is moved to "I'm in" automatically.

What does the host set up for a tournament?

• The starting stack and the blind levels. The clock moves through the levels automatically.
• Whether a player who is knocked out can come back in, how many times, and through which level.
• An optional break when players still in the game can take one extra stack. A player who is already out cannot.
• Ending early with players still in? The host can close the night on chip counts.
• Guests who are not on Stevo can play.

What is a season?

A season adds up points across every tournament your crew plays, not just one game. Finish high and you climb the crew-wide standings. Overall totals everything so far; By month splits it month by month. Only crew admins can edit season settings.

How are season points calculated?

The host picks one of two modes. Field size: points equal field size minus finish place plus 1, so a win in a bigger game is worth more. Fixed table: explicit points per place (for example 1500, 1250, 1000, 750). Season ties are broken by best single-tournament finish.

What is the participation floor?

The least anyone earns just for playing, whatever their finish. With a fixed table, finishes past the end of the table get the floor instead of nothing (1 means showing up counts; 0 means finishes only). In field-size mode last place already scores 1, so set the floor above 1 to guarantee more than that.

What happens on a tie?

Players tied on points for a month share the rank. For the season, the tie goes to the best single-tournament finish.

Notifications and app lock

How do I control notifications?

Profile > Notifications has a master Push notifications switch plus four groups you can turn on or off together or one type at a time, covering your bets, your crews and friends, games and events, and your record. Send test push checks delivery on your device.

I turned notifications on but nothing arrives

Make sure notifications are allowed for Stevo in iOS Settings, then use Send test push. The Notification center in your Profile keeps a list of everything you have been sent, so nothing is lost if you missed the banner.

What is app lock?

Profile > Security > Require Face ID to open. When it is on, Stevo asks for Face ID (with your device passcode as a fallback) every time the app starts cold, and again if it has been in the background for 10 minutes or more. Short detours like answering a text do not lock it. Unlocking never signs you out.

Why was I not asked for Face ID?

New accounts start with app lock off; turn it on under Profile > Security. Face ID login is a separate switch that lets you sign in without typing your password; set it up from the "Enable Face ID?" prompt right after you sign in with your password.

Account, privacy and deletion

What information does Stevo collect?

Your email address and password for signing in, your phone number so friends who know it can find you, your display name, username, optional avatar and bio, plus the bet and game data you create in the app. Anything you add under Payment methods is shown to friends you settle with; the Privacy Policy lists each kind. Your data is used only to provide and improve Stevo and is never sold; there are no ads and no third-party analytics trackers. It is held in a hosted database operated for us by an infrastructure provider, over encrypted connections, and your session is kept in your device's secure storage. The full Privacy Policy and Terms of Service are on this site and in the app under Profile > About.

How do I sign in, and how do I change my profile, password or phone number?

You sign in with your email address and a password; Forgot password emails you a reset code. Profile > Edit profile for your name, username, bio and avatar; Profile > Change password; and Profile > Edit profile to change your phone number (a number can belong to only one account; no code is sent).

How do I delete my account?

In the app: Profile > Settings > Delete account. It is immediate and cannot be undone, and it is blocked only while something is still open between you and someone else: a balance, a bet that has not finished, or a live poker night you are hosting. Records other people share with you, such as a decided bet, a poker game or a crew post, stay with them, with your name replaced by "Deleted user". If you cannot get into the app, email support@stevoapp.com and we will do it for you.

What is Stevo, and what is it not?

Stevo is a scorekeeper for bets and games among friends. It keeps the record, and that is all it does: there is nothing to buy in the app, and bet tracking is for entertainment purposes only. Stevo is for adults, 18 and over.